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How To Become A 911 Operator With Carteret County NC Emergency Communications

This article will outline the steps to becoming a 911 operator with the Carteret County NC consolidated emergency communications center in Morehead City NC. This article is not an offer for employment, nor is this website affiliated with county government or any fire, law enforcement, or EMS agencies.

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  • Be a high school graduate, and 18 years of age.
  • Be able to pass a criminal background check, pass a drug screen, and driving record check.
  • Past employment in emergency communications, CPR training, and state/national certification is helpful, but not required to apply.
  • Being proficient with a computer, and exceptional organizational skills in a fast moving multifaceted environment is helpful.
  • The ability to work in high pressure situations is also helpful.

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Visit the county online application system and begin the online application for 911 operator. If you do not see a link for this position, then the agency is not hiring.

Once you have applied, you are eligible to take a test given by this agency. This test will take about an hour to complete.

Upon successful completion of the test, you are eligible to take a typing test and be interviewed by a panel.

Once this is complete, and the agency has done a check of past employment and evaluated your background and drug test, you are eligible to receive a call for an offer of employment.

Successfully passing the initial test, background and driving check, typing test, and panel interview does not guarantee employment.

Other Information

Carteret Emergency Communication (CEC) is responsible for being a link between the public and emergency responders with local police, fire, and EMS. A person employed with the CEC will field 911 calls, gather information, and dispatch appropriate agencies in all municipalities and jurisdictions in the county.

Currently, the consolidated emergency communications is a centralized Public Service Access Point (PSAP) in Morehead City NC. However, prior to January 2011, there were four PSAPs in the county.

Upon an offer for employment, the CEC will provide all pertinent training and certifications.

The CEC answers calls for emergency services and non-emergency calls to (252) 726-1911.

Certifications And Training

National Academy of Emergency Police, Fire and Medical Dispatch Protocols.

NC Sheriff’s Training and Standards.

State Bureau of Investigation for the utilization of Division of Criminal Information Network.

National Crime Index Center.



2019 N.C. Public Safety Communications Conference, local emergency communications was named as the NENA center of the year.

Carteret NC 911 And Emergency Communications News

December 2019

911 telecommunicator Brittany Stapleton met with the young lady and the newborn who she helped deliver during a call for medical help.

Employee Spotlight: Local 911 administrators recognized telecommunicator Brittany Stapleton for her professionalism in calmly answering a call for service that resulted in helping a mother deliver a child outside of the hospital system.

December 2021

Carteret County Commissioners approved at 12.5% raise for communications employees in an effort to retain and recruit qualified job seekers.

Michael Sharp

Native of Carteret County NC, Father to Makayla and Savannah. You can add me on Facebook. Interest include web development, encryption, and other technologies.

2 thoughts on “How To Become A 911 Operator With Carteret County NC Emergency Communications

  • May 12, 2021 at 7:37 am

    This agency seems to always be hiring, is it that our county continues to grow at such a fast pace or is this because of turnover?

    • May 12, 2021 at 7:45 am

      Carol, Emergency services experiences a significant increase in call and response volume during the Spring, Summer, and early Fall months when the population grows significantly from tourism. Additionally, the full-time residency base is quickly growing in the county because of the projected growth from Interstate 42.

      Also, this career choice is VERY stressful. Telecommunicators have to answer calls under stress, while at the same time be able to type very critical information, while at the same time communicate via radio to police, fire, and EMS. This requires a major multitasking and coordinated effort that is difficult for the best of people.


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